General enquiries, comments and complaints should be submitted in writing to help avoid miscommunication.

Mailing address	:	Development & Communication Division Menara BDN, Lt.8 Jl. MH Thamrin No.5 Jakarta 10340 Indonesia.
Fax Number	:	62-21-3983-3065
Email	:	infokbi@kjbk.co.id

If there are special circumstances which prevent an individual from writing to us, we can be contacted on 62-21-39833066 The number operates from Monday to Friday (except public holiday) from 08.30 am to 12.00 pm and 02.00 pm to 05.00 pm.
Complaints should be writtenly as enable us to address it properly and effectively.

• Name of the party or parties involved.
• Details of any alleges breaches of the rules, regulations which undermine the integrity of the futures derivatives market.
• Copies of any documents that provide evidences that supports the complaints.
• Name, mailing address, email address and telephone number of the complainant.

We require solid information on alleged wrongdoing before taking an action. The complainants should prepare to answer follow-up questions if required. If the information is unable to be obtained fully, it will create difficulties to follow up on a complaint.

All the complaints are treated in strict confidential although we may need to disclose information to other regulators or agencies to ensure proper follow up. We are committed to dealing with complaints quickly. However, the period of time for following up on the complaints depends on the circumstances of each case.